Shipping & Delivery
Last updated: September 6, 2026
This policy applies to household cleaning products and related accessories ordered from aerynix.com, including recurring subscription shipments.
Where We Ship
We currently ship to [SERVICE AREA]. We [DO / DO NOT] ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses. Availability may also depend on carrier limitations and whether a product is an aerosol, liquid, pressurized container, flammable material, or otherwise regulated for transport.
Available shipping destinations and methods are displayed at checkout.
Processing Time
Orders are generally processed within [PROCESSING TIME, E.G. 1–3 BUSINESS DAYS] after payment authorization. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer during launches, holidays, severe weather, inventory reviews, address verification, or high-volume periods. We will notify you if a material delay affects your order.
Estimated Transit Time
Standard shipping generally takes [TRANSIT TIME, E.G. 3–7 BUSINESS DAYS] after dispatch. Any expedited option and its price will be shown at checkout.
Delivery dates are estimates and are not guaranteed. Carrier disruptions, weather, remote destinations, security checks, and other events outside our reasonable control can cause delay.
Shipping Charges
Shipping charges are calculated and shown before payment. Free-shipping promotions apply only when their stated conditions are met. Unless we clearly state otherwise, shipping is charged separately for each subscription renewal.
Subscription Deliveries
Monthly subscriptions automatically create a new order around the recurring billing date shown in the customer account. After payment succeeds, the order enters processing and ships according to the timelines above.
The billing date and delivery date are not the same. Actual delivery depends on processing and carrier transit time. Update your products, quantity, address, payment method, or subscription status at least [SUBSCRIPTION CHANGE CUTOFF] before the next billing date.
Tracking
When tracking is available, we send a shipping confirmation to the contact information provided at checkout. Tracking can take up to 48 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address is incorrect. We cannot guarantee changes after fulfillment begins.
Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment where permitted by law.
Lost, Stolen, or Marked-Delivered Packages
If tracking has not updated for [NUMBER] business days or a package is marked delivered but cannot be located, first check nearby delivery areas, household members, neighbors, and carrier notices.
Then contact support@aerynix.com within [CLAIM WINDOW] after the expected delivery date.
We will review the tracking information and, when appropriate, open a carrier inquiry. Replacement or refund eligibility depends on the investigation, the shipping method, and applicable law.
Damaged or Leaking Packages
Do not use a damaged or leaking product. Keep it away from children, pets, heat, flame, and incompatible materials, and follow all label safety instructions.
Contact support@aerynix.com within [7 DAYS] with your order number and photos of the product, outer packaging, inner packaging, and shipping label.
Split Shipments
Items in one order may ship separately. When this happens, you may receive more than one tracking number and packages may arrive on different days.
Contact
For questions about shipping, tracking, delivery, damaged packages, or your order, contact us at:
Email: support@aerynix.com