Return & Refund Policy
Last updated: September 6, 2026
We want customers to receive the household cleaning products they ordered in good condition. This policy applies to one-time purchases and subscription orders placed through aerynix.com.
30-Day Return Window
You may request a return of an eligible product within 30 days after confirmed delivery. To qualify, the item must generally be:
- Unused and unopened.
- In its original packaging with seals, labels, accessories, and components intact.
- In resalable condition.
- Accompanied by the order number or other proof of purchase.
Do not send a return without authorization. Email support@aerynix.com first. If approved, we will provide return instructions and the correct return address.
Products That Cannot Be Returned
Except when damaged, defective, recalled, or incorrect, we generally cannot accept:
- Opened or used cleaning liquids, concentrates, powders, tablets, refills, wipes, or other consumable products.
- Items missing original packaging, seals, components, or labels.
- Gift cards, personalized products, free promotional items, or products marked final sale.
- Products that cannot safely or legally be mailed back, including certain aerosols, flammable products, pressurized containers, or regulated hazardous materials.
If you are unsure whether an item can be returned, contact us before shipping it.
Damaged, Defective, Leaking, or Incorrect Products
Inspect your order promptly. Contact support@aerynix.com within [7 DAYS] after delivery if an item is damaged, defective, leaking, missing, or different from what you ordered. Include your order number and clear photos of the item, packaging, and shipping label.
After review, we may offer a replacement, refund, store credit, or other appropriate remedy. Do not dispose of the product or packaging until we confirm that it is no longer needed for review.
Return Shipping
For an approved return based on preference, duplicate purchase, or ordering error, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are not refundable.
If we confirm that an item was damaged, defective, or incorrectly shipped, Aerynix will cover reasonable return shipping or advise that no return is required.
We recommend using a trackable shipping service. We are not responsible for customer returns lost or damaged before reaching the authorized return location.
Refunds
We inspect approved returns after receipt. If a refund is approved, it will be issued to the original payment method, generally within [5–10 BUSINESS DAYS] after approval. Your bank or card issuer may need additional time to post the credit.
Refunds are limited to the amount actually paid for the approved item and any other amount required by law. Original shipping charges, expedited shipping, return shipping, and gift-wrap charges are not refundable unless the return resulted from our error or the law requires otherwise.
Contact support@aerynix.com if an approved refund has not appeared within [15 BUSINESS DAYS] after our confirmation.
Exchanges
We do not guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order after the return is approved. For damaged or incorrect items, contact us before ordering a replacement.
Order Cancellations
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after fulfillment begins. If the order has already shipped, the Return & Refund Policy applies.
Subscription Orders
Canceling or pausing a subscription stops eligible future renewals; it does not automatically cancel or refund an order already charged or in fulfillment. Eligible subscription products may be returned under the same rules as one-time purchases.
Manage future renewals through your Aerynix customer account or contact support@aerynix.com.
Complete changes at least [SUBSCRIPTION CHANGE CUTOFF] before the next scheduled billing date.
Contribution Adjustments
Aerynix’s 10% contribution is based on the final eligible merchandise subtotal retained from an order. If all or part of an order is canceled, refunded, or charged back, the contribution calculation may be reduced accordingly.
Contact
Email: support@aerynix.com
Return address: Provided only after return authorization.