FAQs

What does Aerynix sell?

Aerynix sells household cleaning products and related cleaning accessories. Available products, sizes, ingredients or materials, directions, warnings, and subscription eligibility are listed on each product page.

How should I use Aerynix cleaning products?

Always read and follow the product label before use. Use products only for their stated purpose, test on an inconspicuous area when appropriate, provide ventilation when directed, and keep cleaning products away from children and pets. Never mix cleaning products unless the label expressly states that doing so is safe.

Are your products safe around children and pets?

Safety depends on the specific product, surface, method of use, and household. Review the ingredients, directions, warnings, and storage instructions on the product page and package. “Natural,” “plant-based,” or similar language does not mean risk-free. Contact us before purchase if you need product-specific information.

Will every item look exactly like the website image?

We work to display products accurately, but screen settings, packaging updates, and manufacturing variations can affect appearance. Product quantity, size, and specifications shown in the written product description control.

Orders and Shipping

Where do you ship?

We currently ship to [SERVICE AREA]. Any excluded states, territories, P.O. boxes, APO/FPO addresses, or locations are listed in our Shipping & Delivery Policy or shown at checkout.

How long does delivery take?

Orders are generally processed within [PROCESSING TIME] business days. Estimated transit time is [TRANSIT TIME] business days after dispatch. These are estimates, not guarantees. The delivery estimate shown at checkout and in the shipping confirmation applies to your order.

How can I track my order?

When tracking is available, we send a shipping confirmation to the email used at checkout. Tracking may take up to 48 hours to display movement after the carrier receives the package.

Can I change or cancel an order?

Contact us as soon as possible at support@aerynix.com. We cannot guarantee changes or cancellation after an order enters fulfillment. Subscription cancellation stops future renewals but does not automatically cancel an order that has already been billed or processed.

Monthly Subscriptions

How does the Aerynix monthly subscription work?

Choose the subscription option on an eligible product page, review the recurring price and delivery frequency, and affirmatively accept the subscription terms at checkout. Unless canceled, your saved payment method is charged automatically about once each month and a new order is prepared for shipment.

Is a subscription required?

No. A subscription is optional unless a product page clearly identifies a subscription-only product. One-time purchase options, when available, are displayed separately.

Will I be charged every month?

Yes. A monthly subscription renews automatically and your saved payment method is charged on each scheduled billing date until you cancel. The exact amount may include the product price, shipping, discounts, and applicable taxes shown for that renewal.

Can I skip, pause, change, or cancel?

Sign in to your customer account and select “Subscriptions.” Available controls may include skipping an upcoming order, pausing, updating products or quantities, changing an address or payment method, and canceling future renewals. Complete changes at least [SUBSCRIPTION CHANGE CUTOFF] before the next billing date.

Is there a cancellation fee or minimum commitment?

There is no cancellation fee and no minimum commitment unless a specific offer clearly states otherwise before purchase. Canceling affects future renewals. It does not automatically refund an order that has already been charged or processed.

What happens if my payment fails?

We or our payment provider may retry the payment and send you a notice requesting updated payment information. Your shipment may be delayed, skipped, paused, or canceled if payment cannot be completed.

Returns and Give-Back Program

What is your return window?

Eligible items may be requested for return within 30 days after delivery. Items generally must be unused, unopened, in their original packaging, and accompanied by proof of purchase. Review the Return & Refund Policy for exclusions and instructions.

What if my order arrives damaged or incorrect?

Contact support@aerynix.com within [7 DAYS] after delivery with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and provide the appropriate replacement, refund, or other resolution.

How does the 10% contribution work?

Aerynix contributes 10% of the eligible merchandise subtotal from completed initial and recurring subscription orders to Save the Children Federation, Inc. The eligible subtotal is the amount actually paid for products after discounts and excludes taxes, shipping, gift cards, canceled orders, chargebacks, and refunded amounts.

Is my purchase tax-deductible?

No. You are purchasing products from Aerynix, not making a direct donation to Save the Children. Aerynix makes the contribution from its own funds, and we do not issue charitable tax receipts to customers.

Is Aerynix an official partner of Save the Children?

Unless expressly stated otherwise in writing, Aerynix is not affiliated with, sponsored by, or endorsed by Save the Children. We identify the organization solely as the intended recipient of our contributions.

Email: support@aerynix.com