Contact Us

We’re Here to Help

Contact Aerynix if you need help with a product, order, delivery, return, refund, subscription, privacy request, or accessibility issue.

Customer Care

Email: support@aerynix.com

Customer care hours: [DAYS AND HOURS, INCLUDING TIME ZONE]

Expected response time: [1–2 BUSINESS DAYS]

Contact Form

You may also use the contact form on this page. Please include:

• Your full name.
• The email address used for the order.
• Your order number, if applicable.
• A short description of the issue.
• Photos of damaged, defective, or incorrect items when relevant.

Do not send full payment-card numbers, account passwords, or other highly sensitive information by email or through the contact form.

Subscription Help

For the fastest service, sign in to your Aerynix customer account and select “Subscriptions.” Depending on the options available for your plan, you can view upcoming orders, update payment or shipping information, skip a shipment, pause service, or cancel future renewals.

Subscription portal: [CUSTOMER ACCOUNT OR SUBSCRIPTION PORTAL URL]

Changes should be completed at least [SUBSCRIPTION CHANGE CUTOFF] before the next scheduled billing date. An order that has already been billed or entered fulfillment may not be stopped, but it may qualify for return under our Return & Refund Policy.

Privacy Requests

To request access, correction, deletion, or another applicable privacy right, email support@aerynix.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request.