Privacy Policy

Last updated: September 6, 2026

This Privacy Policy explains how Aerynix (“Aerynix,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit aerynix.com, purchase our household cleaning products, enroll in a monthly subscription, contact us, or otherwise use our services (collectively, the “Services”).

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address, shipping address, and account details.
  • Order and subscription information, such as products purchased, order history, subscription selections, delivery frequency, renewal dates, returns, refunds, and customer-service records.
  • Payment information. Payments are processed by Shopify and other payment providers. We generally receive payment status, billing details, and a limited payment token or card details such as brand and last four digits, rather than your complete payment-card number.
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, interactions with our store, approximate location, and cookie or pixel data.
  • Communications and preferences, including messages you send, reviews, survey responses, marketing preferences, and records of your consent.
  • Information you choose to provide through forms, promotions, product questions, or customer support.

Sources of Personal Information

We collect personal information directly from you, automatically from your browser or device, and from service providers and partners such as Shopify, payment processors, subscription providers, analytics providers, advertising partners, fulfillment providers, and shipping carriers.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, and improve the Services.
  • Process payments, orders, monthly renewals, shipments, returns, and refunds.
  • Create and manage customer accounts and subscriptions.
  • Authenticate users, prevent fraud, maintain security, and protect our rights.
  • Respond to questions, complaints, privacy requests, and customer-service inquiries.
  • Send transactional communications, including order, shipping, renewal, payment-failure, and account notices.
  • Send marketing communications where permitted and honor opt-out choices.
  • Personalize content, measure store performance, and understand customer use of the Services.
  • Comply with law, enforce our agreements, and establish or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts our online store and processes information needed to provide Shopify services.
  • Payment processors and financial institutions.
  • Subscription-management providers.
  • Warehouses, fulfillment providers, product suppliers, and shipping carriers.
  • Customer support, email, SMS, analytics, fraud-prevention, security, and IT providers.
  • Advertising and marketing partners, subject to applicable consent and opt-out rights.
  • Professional advisers, insurers, auditors, regulators, law enforcement, or courts when reasonably necessary.
  • A buyer, investor, successor, or other party involved in a merger, financing, reorganization, sale, or transfer of all or part of our business.

We may also disclose information at your direction or with your consent.

Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, software development kits, and similar technologies to operate the store, remember preferences, analyze traffic, prevent fraud, and, where permitted, personalize content or advertising.

You can manage cookies through the cookie banner, browser settings, or other privacy controls we make available. Blocking some technologies may affect store functionality. For information about Shopify’s processing of consumer personal information, review the Shopify Consumer Privacy Policy.

Targeted Advertising and U.S. Privacy Choices

[KEEP AND COMPLETE THIS SECTION ONLY IF AERYNIX USES ADVERTISING PIXELS OR SHOPIFY NETWORK INTELLIGENCE.]

Depending on our practices and applicable law, disclosures of identifiers and internet or network activity to advertising partners may be considered “sale,” “sharing,” or use for targeted advertising.

Where applicable, you may exercise available opt-out rights through the privacy controls provided on our website. Where legally required and technically supported, we also process opt-out preference signals such as Global Privacy Control.

We do not knowingly sell or share personal information of consumers under 16 for targeted advertising.

Marketing Communications

You may unsubscribe from marketing emails by using the link in any marketing message. You may opt out of marketing text messages by replying STOP. Opting out of marketing does not stop transactional messages relating to orders, subscriptions, payments, shipping, safety, or account administration.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, manage subscriptions, satisfy accounting and legal requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information and why it was collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measure or method of transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact support@aerynix.com.

Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; opt out of targeted advertising, sale, or sharing; limit certain uses of sensitive information; or appeal our response to a request.

To submit a privacy request, email support@aerynix.com with the subject line “Privacy Request.”

We may verify your identity and authority before acting. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

If we deny a request and your state gives you an appeal right, reply to our decision with “Privacy Appeal” in the subject line and explain your request.

Third-Party Links

Our Services may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will post the revised policy with a new “Last updated” date and provide additional notice where required.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, contact us at:

Email: support@aerynix.com